Reputation Management: review requests and replies that follow Google's rules.
We connect your Google Business Profile, set up a review request flow that asks every customer the same way, and hand you a help kit so you can run it yourself after launch.
Reviews handled the way Google asks for them.
Reputation Management is a supporting service from Stay Gone, set up the same done-with-you way as your website. We connect your Google Business Profile, agree on when review requests go out, and build a request flow that asks every customer the same way, with request messages in your voice.
We follow Google's rules: no rewards or discounts for reviews, no asking only happy customers, no review quotas, and no telling customers what to write. You stay the owner of your profile the whole time.
Who this is for
Small business owners in Reno, NV and beyond who want more reviews from their own customers, want to reply to reviews without breaking Google's rules, and want to keep full ownership of their Google Business Profile.
Common needs we address
- You want more reviews from your real customers.
- You want to ask every customer the same way, not just the happy ones.
- You want to reply to reviews without breaking Google's rules.
- You want to know when a new review comes in.
How review requests go out.
From connecting your profile to switching on for real customers, every step follows the request flow we build with you.
- 1
Connect your profile
We connect your Google Business Profile, and you stay the owner. We agree on when review requests go out, for example after a visit.
- 2
Set the request flow
We build a review request flow that asks every customer the same way, as Google's rules require, with request messages in your voice.
- 3
Test on internal contacts
Test requests go to internal contacts first, so nothing reaches your customers until the flow is right.
- 4
Switch on for customers
Then it switches on for real customers, with new-review alerts so you know when someone leaves a review.
Replies and alerts: You get guidelines and templates for replying to reviews, plus new-review alerts so you can respond when a review comes in.
What the Reputation Management setup includes.
Everything below is part of the setup. There are no prices, plans, or tiers shown here.
- We connect your Google Business Profile (you stay the owner) and agree on when review requests go out, for example after a visit.
- A review request flow that asks every customer the same way, as Google's rules require, with request messages in your voice.
- Guidelines and templates for replying to reviews, plus new-review alerts.
- We follow Google's rules: no rewards or discounts for reviews, no asking only happy customers, no review quotas, and no telling customers what to write.
- Test requests to internal contacts first, then it switches on for real customers.
- A help kit for sending requests, replying to reviews, and reporting reviews that break Google's rules.
The Google rules we follow.
Google has clear rules for reviews. We set up your request flow to stay inside them, so your profile stays in good standing.
We do
- Ask every customer the same way, as Google's rules require.
- Use request messages in your voice.
- Reply to reviews with guidelines and templates.
- Send new-review alerts so you can respond.
- Report reviews that break Google's rules.
We don't
- Offer rewards or discounts for reviews.
- Ask only happy customers for reviews.
- Set review quotas.
- Tell customers what to write.
- Take ownership of your Google Business Profile.
You stay the owner of your Google Business Profile the whole time. We connect it to power the request flow, and you keep full control.
After launch, you run it.
Like every Stay Gone service, this is done-with-you, not done-for-you. After the request flow switches on for real customers, you keep the help kit and send requests and reply to reviews yourself.
A help kit for sending requests, replying to reviews, and reporting reviews that break Google's rules.
Guidelines and templates for replying to reviews, plus new-review alerts.
Email how-to help with replies within one business day, Monday to Friday, Pacific time.
Set up alongside your website
Reputation Management works on its own, but it's built to sit alongside Website Management, set up the same done-with-you way. New-review alerts and reply templates keep you responsive without taking over your profile.
Common questions about Reputation Management.
Still have a question? Email info@staygone.ai or see our full FAQ page.
Set up alongside Reputation Management.
These services are available alongside Reputation Management, set up the same done-with-you way.
Website Management
We set up your website with you and train you, so you can confidently edit and manage it yourself after launch.
AI Receptionist
A done-with-you AI receptionist that answers, books, and transfers calls, with a help kit so you can update it yourself.
Email and Text Marketing Campaigns
Consent-based email and text drip campaigns in your voice, with your approval before anything is sent.
Ready to grow your reviews the right way?
Start with a free mobile speed score for your website, or book a live demo to see how a done-with-you review request flow fits your business.